Below in reverse date order are listed Commission-related developments during 2008.

19 December 2008
Commission gives Customer Complaints Process Conditional Approval

The Commissioner has conditionally approved TransLink’s process for dealing with customer complaints. To obtain unconditional approval, TransLink must show that it is identifying and learning from the patterns and trends in complaints. Here is a page link to a one-page summary of the conditional approval, or you may wish to download the official Commission Order 08-02 for more detail.

15 December 2008
Customer Satisfaction Survey Process Approved

As required by law, TransLink has obtained Commission approval of its process for surveying customer satisfaction. The Commission found that TransLink has designed the process with enough scope, depth and frequency to enable it to determine its customers’ views, and to act upon them. Here is a page link to a one-page summary of the approval and a download link to the detailed, official Commission Order 08-01.

29 August 2008
Commission Issues Opinion on TransLink’s 2009 10-Year Plan

A Commission Report on TransLink’s 2009 10-Year Plan, including its expenditure and revenue estimates, is now available. Overall, the Commission finds the plan’s parameters and assumptions to be reasonable, with the expectation that, as TransLink develops next year’s version of the 10-year plan, the Authority will supplement the planned services and projects—and support them with plans for the necessary additional revenue—subject to the outcome of consultations required by the Act. Here is a page link to a two-page executive summary of the Commissioner’s Opinion and a download link to the full Commission report.

1 August 2008
TransLink Issues its 2009 10-Year Plan

Today TransLink’s 2009 10-Year Plan was delivered to the Mayors’ Council and the Commissioner. It identifies the transportation services to be provided, the transportation demand measures to be undertaken, major capital projects planned and estimated funding requirements to the end of the year 2018. Supporting its plan, TransLink also provided a more detailed 51-page Base Plan 2009-18 Report, and a review by the consulting firm KPMG, which examined the plan’s assumptions and parameters and checked calculations behind it.

4 June 2008
Mayors’ Council on Regional Transportation Appoints Commissioner

Today the Mayors’ Council appointed Martin Crilly as Regional Transportation Commissioner under the South Coast British Columbia Transportation Authority Act. Here is a page link to Commissioner Crilly’s profile.